Returns & warranty
How can I return one or more items?
You can cancel the contract within 30 days without giving any reason. After that you have another 14 days to return the goods to us for a refund. The refund covers the price you paid when you placed your order (including shipping costs) but it does not include the return costs which remain at your expense.
Please only return items in original packaging. We can only grant the return of correctly packaged, undamaged and unused items. Any product labels and signs must not be removed!.
Please send all returns to our central warehouse:
TouriSpo GmbH & Co. KG
Am Mollnhof 2
This happens after you returned the items:
As soon as we receive your return you will be notifi ed by e-mail. If all returned items meet the requirements, the refund is made automatically. Please understand that the examination of the items and the refund may take up to 7 working days after we received your return.
Who covers the costs for shipping the return package?
Return costs remain at the customer's expense.
I would like to exchange an item. How can I do that?
Due to accounting reasons we cannot simply send an exchange item. The easiest way to exchange your new, unused item is to initiate a return and place a new order through our webshop. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus the cost of any return shipping labels supplied by SportFits) for your item once we receive the return.
The product has a manufacturing fault: what can I do to return it?
Let's face it. Even though we only sell the best and most reliable brands, we can't completely eliminate the risk of a manufacturing fault. Each new product sold by SportFits is covered by the individual manufacturer's warranty. If you encounter a defect within the legal warranty period of 24 months, we take care of the communication with the manufacturer and try to handle the complaint for you. Please keep in mind that you have warranty claims against the manufacturer and that we only take care of the communication for you.
Step 1: Initiate the complaint with us!Please send an e-mail to firstname.lastname@example.org containing the following information:
- Order number
- Article numberof the defective product (can be found in your order confirmation)
- A short description of what is wrong with the product
- Please attach one or two images of the damage
Step 2: We'll get back to you
We will forward your e-mail and the attached pictures to the respective manufacturer for inspection. The manufacturer will make all warranty decisions. We will get back to you as soon as possible and inform you about the procedure proposed by the manufacturer.
Step 3: You are sending the affected product
If the manufacturer has agreed to an inspection of the product in step 2, we will send you a shipping label with which you can send the article to us free of charge. We will then forward the item to the manufacturer for inspection. The manufacturer decides whether the product will be repaired or whether you will receive a replacement. Please understand that we can only accept complaints once they have been confirmed by the manufacturer. This process can take up to four weeks depending on the manufacturer. We'll try our best however to speed up things for you
Step 4: We'll send you the repaired product or a replacement
The manufacturer decides whether the product will be repaired or whether you will receive a replacement. As soon as we receive the delivery from the manufacturer we will forward it to you. All transportation costs will be covered by us.