Returns & warranty
What are the costs for return shipping?
In the event of a return, you will be refunded the purchase price and any outbound shipping costs. Although the direct costs for the return shipment will be deducted from the refund amount, you will also receive a 10€ voucher for a follow-up order. Even if the costs for the return are less than 10€ (e.g. the return from Germany costs only 6,95€) you will always receive the full 10€ as a voucher (minimum order value 100€). We offer our customers a DHL return label at cost price. You can find the costs per country here. The costs for the return label will be automatically deducted from the refund amount. Please use our returns website in order to print the return label or generate QR code (no printer needed).
How can I return one or more items?
You can cancel the contract within 30 days without giving any reason. After that you have another 14 days to return the goods to us for a refund. The refund covers the price you paid when you placed your order (including shipping costs) but it does not include the return costs which remain at your expense.
This is how the return process works::
We offer our customers a DHL return label at cost price. You can find the costs per country here. The costs for the label will be automatically deducted from the refund amount. Please use our returns website to print the return label or generate QR code (no printer needed). Alternatively, you can also return the goods with any other shipping service provider at your own expense. As compensation you will receive a voucher in the amount of 10€ for your next order (minimum order value 100€).
Please send all returns to our central warehouse:
TouriSpo GmbH & Co. KG
Please consider the following when returning products:
Your legal right of withdrawalremains unaffected by the following provision: Please only return items in original packaging. We can only grant the return of undamaged items. Any product labels and signs must not be removed!.
This happens after you returned the items:
As soon as we receive your return you will be notified by e-mail. If all returned items meet the requirements, the refund is made automatically. Please understand that the examination of the items and the refund may take up to 7 working days after we received your return.
I would like to exchange an item. How can I do that?
Due to accounting reasons we cannot simply send an exchange item. The easiest way to exchange your new, unused item is to initiate a return and place a new order through our webshop. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus the cost of any return shipping labels supplied by SportFits) for your item once we receive the return.
The product has a manufacturing fault: what can I do to return it?
Let's face it. Even though we only sell the best and most reliable brands, we can't completely eliminate the risk of a manufacturing fault. Each new product sold by SportFits is covered by the individual manufacturer's warranty. If you encounter a defect within the legal warranty period of 24 months, we take care of the communication with the manufacturer and try to handle the complaint for you. Please keep in mind that you have warranty claims against the manufacturer and that we only take care of the communication for you.
Step 1: Initiate the complaint with us!Please send an e-mail to email@example.com containing the following information:
- Order number
- Article numberof the defective product (can be found in your order confirmation)
- A short description of what is wrong with the product
- Please attach one or two images of the damage
Step 2: We'll get back to you
We will forward your e-mail and the attached pictures to the respective manufacturer for inspection. The manufacturer will make all warranty decisions. We will get back to you as soon as possible and inform you about the procedure proposed by the manufacturer.
Step 3: You are sending the affected product
If the manufacturer has agreed to an inspection of the product in step 2, we will send you a shipping label with which you can send the article to us free of charge. We will then forward the item to the manufacturer for inspection. The manufacturer decides whether the product will be repaired or whether you will receive a replacement. Please understand that we can only accept complaints once they have been confirmed by the manufacturer. This process can take up to four weeks depending on the manufacturer. We'll try our best however to speed up things for you
Step 4: We'll send you the repaired product or a replacement
The manufacturer decides whether the product will be repaired or whether you will receive a replacement. As soon as we receive the delivery from the manufacturer we will forward it to you. All transportation costs will be covered by us.
What to consider when sending returns from Switzerland
To ensure a smooth processing of returns, we ask you to register each return from Switzerland in advance with us at firstname.lastname@example.org. You will then receive a return label that must be applied to the return parcel. If you ship the parcel on your own, without attaching our label, there might be problems with customs clearance. In that case your parcel could be returned to you without our knowledge. Please note that in this case additional costs may be incurred by the respective shipping service provider.