Return costs

Return shipping costs

Returns do happen. Even though we are constantly working to present you with more pictures and better textual descriptions of the products, it's always possible that a jacket does not fit or the color of the new backpack is not as expected.

Return shipments from Europe

To make the return as uncomplicated and cheap as possible for you, we have signed contracts with DPD and DHL and offer you the opportunity to to use our return service at cost price. When you register the return on our returns website, you can choose between DHL and DPD (if available in your country). You can print the return label and stick it to the package. As soon as we have received and checked your return, you will be refunded the purchase price and any outbound shipping costs. The cost price for the return label will automatically be deducted from the refund amount. The table below lists the costs that are incurred for the return from different European countries. As compensation you will receive a voucher worth 10€ for your next order (minimum order value 100€).

Return shipment costs by country and parcel service