Frequently asked questions

A list of the supported payment methods can be found at our Shipping & payment site

After your order has been shipped, you will receive a separate e-mail with the invoice for your order. If you did not receive the e-mail, please check your spam folder. If even your spam folder doesn't contain the e-mail, please contact us at info@sportfits.eu. Our service team can resend the invoice to the e-mail address specified in your account.

If you choose to pay upon invoice, the payment is processed by Klarna. Klarna reserves the right to refuse to process certain orders. This risk management is carried out entirely by Klarna and we have no influence on it. If the payment method is not displayed, please select another payment method for the order.

We try to ship every order as quickly as possible. This is only possible if we do not interfere with the processes in the warehouse. Merging orders would require a lot of manual effort slowing down the whole shipping process. Therefore merging orders is NOT possible. Of course you are welcome to place a second order. We will hurry for you to send the second package as soon as possible.

Sorry that is impossible. Our webshop contains all items we are able to deliver.

Just send us an e-mail to info@sportfits.eu with the following information:

• Your full name and surname
• Name and address of the school or association
• Article number of the desired article(s)
• Exact quantity how much you want to order of each item

For tax reasons, we may only make minor changes to an order that has already been executed. We can cancel one or more items but cannot simply exchange them for another item. If your order is not yet ready for dispatch in our warehouse, we can cancel items for you. If you want to exchange items, you have to order them in a separate order. Please contact us as soon as possible at +49(0)851-2042410 to cancel your order or a specific item. If an order in our warehouse is ready for shipment, we can't change anything and you would have to return the unwanted item to us.

Unfortunately a voucher cannot be applied to orders that have already been submitted. Please contact our support at info@sportfits.eu. There you will be offered two options:

• The order will be cancelled, so that you can apply the voucher and place a new order through our website.
• You will be offered a voucher worth a greater amount for a future order.

• Die Bestellung wird storniert, so dass Du die Bestellung mit aktiviertem Gutschein nochmal abschicken kannst
• Du erhältst einen höherwertigen Gutschein für eine zukünftige Bestellung

This is due to the fact that some items are not in stock in our central warehouse and must be fetched for the dispatch from other warehouses. Additionally some items might currently be restocked and are on the way from the manufacturer to our warehouse. Then the delivery time is of course a little longer than for items in stock. The respective delivery time is indicated separately for each product. You will find the delivery time for each product directly below the Shopping Cart Button. Customers outside of Germany must add additional delivery time for the transit. Details can be found on our Shipping & payment page.

You can cancel the contract within 30 days without giving any reason. After that you have another 14 days to return the goods to us for a refund. The refund covers the price you paid when you placed your order (including shipping costs) but it does not include the return costs which remain at your expense.

This is how the return process works::

We offer our customers a DHL return label at cost price. You can find the costs per country here. The costs for the label will be automatically deducted from the refund amount. Please use our returns website to print the return label or generate a QR code (no printer needed). Alternatively, you can also return the goods with any other shipping service provider at your own expense. As compensation you will receive a voucher in the amount of 10€ for your next order (minimum order value 100€).

Please send all returns to our central warehouse:

SportFits Lager
TouriSpo GmbH & Co. KG
Ebenäcker 2a
94121 Salzweg
Germany

Please consider the following when returning products:

Your legal right of withdrawalremains unaffected by the following provision: Please only return items in original packaging. We can only grant the return of undamaged items. Any product labels and signs must not be removed!.

This happens after you returned the items:

As soon as we receive your return you will be notified by e-mail. If all returned items meet the requirements, the refund is made automatically. Please understand that the examination of the items and the refund may take up to 7 working days after we received your return.

In the event of a return, you will be refunded the purchase price and any outbound shipping costs. The costs for the return shipment remain at your expense. We offer our customers the choice of a DHL or DPD return label at cost price. You can find the costs per country and shipping service provider here. The costs for the return label will be automatically deducted from the refund amount. Please use our returns website for this purpose..

Due to accounting reasons we cannot simply send an exchange item. The easiest way to exchange your new, undamaged item is to initiate a return and place a new order through our webshop. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund (minus the cost of any return shipping labels supplied by SportFits) for your item once we receive the return.

Let's face it. Even though we only sell the best and most reliable brands, we can't completely eliminate the risk of a manufacturing fault. Each new product sold by SportFits is covered by the individual manufacturer's warranty. If you encounter a defect within the legal warranty period of 24 months, we take care of the communication with the manufacturer and try to handle the complaint for you. Please keep in mind that you have warranty claims against the manufacturer and that we only take care of the communication for you.

Step 1: Initiate the complaint with us!

• Order number
• Article numberof the defective product (can be found in your order confirmation)
• A short description of what is wrong with the product
• Please attach one or two images of the damage

Step 2: We'll get back to you

We will forward your e-mail and the attached pictures to the respective manufacturer for inspection. The manufacturer will make all warranty decisions. We will get back to you as soon as possible and inform you about the procedure proposed by the manufacturer.

Step 3: You are sending the affected product

If the manufacturer has agreed to an inspection of the product in step 2, we will send you a shipping label with which you can send the article to us free of charge. We will then forward the item to the manufacturer for inspection. The manufacturer decides whether the product will be repaired or whether you will receive a replacement. Please understand that we can only accept complaints once they have been confirmed by the manufacturer. This process can take up to four weeks depending on the manufacturer. We'll try our best however to speed up things for you

Step 4: We'll send you the repaired product or a replacement

The manufacturer decides whether the product will be repaired or whether you will receive a replacement. As soon as we receive the delivery from the manufacturer we will forward it to you. All transportation costs will be covered by us.

This is due to the fact that some articles are not in our central warehouse and must be fetched for the dispatch from other warehouses. Additionally some items might currently be restocked and are on the way from the manufacturer to our warehouse. Then the delivery time is of course a little longer than for items in stock. The respective delivery time is indicated separately for each product. You will find the delivery time for each product directly below the Shopping Cart Button. Customers outside of Germany must add additional delivery time for the transit. Details can be found on our Shipping & payment page.

When your order leaves our warehouse we will automatically send you a shipping confirmation. The e-mail will also include a tracking link so you can track the current location of the package at any time. Alternatively, you can check the status of your order by logging in and navigating to My Account >> Orders.

We can deliver to many European countries. A complete list containing all countries and the respective shipping costs can be found at our Shipping & payment site.

The shipping costs depend on the order value and the country you want your order to be shipped to. Our shipping & payment policy contains a list with all countries and fees.

Of course! During checkout you can enter a delivery address different from the billing address.

Delivering to post office boxes and packing stations is possible. Please note that parcels larger than 60 x 35 x 35cm may not be sent to packing stations. Skis, poleas, travel bags or sleeping bags, for example, cannot be sent there.

Shipping to Switzerland, Norway or Liechtenstein is net without German VAT. If you register as a Swiss or Norwegian customer in our online shop you will only see net prices. Details about shipping costs can be found here. Customs clearance, Swiss VAT and a small fee are charged directly by the transport company.

Unfortunately, we can no longer offer this service for accounting reasons. Thank you for your understanding.

You can enter the voucher code during checkout. If the order meets the minimum purchase value requirement of the voucher, the voucher will be applied automatically.

Unfortunately not. The vouchers can only be redeemed during the order process. Payment or offsetting against previous orders is not possible.

The minimum purchase value refers to the value of the entire order minus possible returns.

If part of the order is returned, the value of the returned goods will be deducted from the order. As a result, your minimum purchase value may be undercut and the voucher amount will also be deducted.

The minimum purchase value refers to the value of the entire order minus possible returns

If you make use of your right of return, the reduced purchase price will be refunded. There is no entitlement to a refund or replacement of the voucher. If part of the order is returned, the value of the returned goods will be deducted from the order. As a result, your minimum purchase value may be undercut and the voucher amount will also be deducted.